LEGAL

Terms of Service

Last updated: October 2026

Scope of services

Skyloom provides website design, online booking setup, enquiry and reminder workflows, and related growth services for local businesses. Scope is agreed in writing before work begins.

Payment terms

Any one-off setup fee, the monthly fee, the currency and the payment method are set out in your proposal or agreement. Where a setup fee applies, it is payable before work begins. Monthly fees are billed in advance. Fees are quoted in ZAR for South African clients and in GBP for UK clients, unless your agreement says otherwise.

Payment & commitment

Due to the nature of custom implementation work, any setup fee is non-refundable once kickoff has begun, except where our delivery guarantees apply. Skyloom provides delivery-based guarantees (timeline, scope, and bug-fix support) as outlined on the website.

Ownership

You own your domain, website files, and content. Booking system accounts (such as Cal.com) are registered in your name where possible. We do not lock you into proprietary platforms.

Deposits and cancellation policies

If you take deposits or charge for no-shows, that is your policy and your decision. Skyloom implements the policy you choose but does not set it.

Scheduling tools may display your policy, but do not automatically prevent cancellations or reschedules; enforcement is your responsibility. Any no-show charge is reviewed by your staff and is never charged automatically.

We provide templates for convenience only. Skyloom does not provide legal, medical, or regulatory compliance advice, and you should review your policies with your own advisor.

Payment and industry responsibility

Skyloom is not a payment processor. Any deposits are processed by your payment provider, on your account. If your industry is regulated, you are responsible for what is displayed and claimed on your website, including registration and licence details.

Third-party tools

We integrate third-party tools such as Cal.com to provide booking and reminder functionality. These tools have their own terms and privacy policies. You are responsible for maintaining your own accounts and subscriptions.

Cancellation and termination

Monthly fees continue for the minimum term set out in your agreement. After that, you may cancel with 30 days’ written notice. Skyloom may terminate the agreement with 30 days’ notice for non-payment. Any setup fee is non-refundable once work begins, except as covered by the delivery guarantees. Upon cancellation, your domain, website files, and booking account remain accessible to you.

Support and changes

Each plan includes a defined support period and scope for changes, as set out in your agreement. Bug fixes cover build-related issues for 90 days after launch (extended to 120 days if the Scope Guarantee is invoked). Anything that breaks the site or booking is prioritised and fixed within 24 hours. The monthly fee includes hosting, booking system monitoring, workflow maintenance, and small wording changes up to the number of change rounds in your agreement. It excludes new pages, new automations, and major redesigns. Requests for minor fixes and wording changes are handled within 3 business days. Requests outside scope are quoted separately.

Limitation of liability

We are not liable for indirect damages, lost revenue, or missed opportunities. We guarantee delivery of the agreed scope but do not guarantee revenue, enquiry volume, or customer numbers.

Third-party service availability

Skyloom integrates third-party platforms (such as Cal.com) to deliver booking and reminder functionality. We are not responsible for downtime, policy changes, or feature removals by these third parties. We will notify you of any material changes that affect your system and work to implement alternatives where reasonably possible.

Governing law

These terms are governed by the laws of South Africa, and any disputes will be resolved in South African courts, unless your agreement states otherwise.

Contact

Questions about these terms? Email admin@skyloom-web.com.