LEGAL

Refund & Cancellation Policy

Last updated: October 2026

Setup fee (where one applies)

Your agreement states whether a one-off setup fee applies. Where it does, it covers the design and build of your website, booking system configuration, automated reminder workflows, and all associated implementation work.

Before kickoff: If you change your mind before onboarding begins (before scope is confirmed and build work starts), a full refund of any setup fee will be issued within 7 business days.

After kickoff: Once onboarding has begun and scope is confirmed in writing, any setup fee is non-refundable — except where our delivery guarantees apply (see below).

Monthly fee

The monthly fee covers hosting, booking system monitoring, workflow maintenance, the growth work, and small wording changes. It is billed in advance each month.

Your agreement sets out any minimum term. After it, you may cancel at any time by sending 30 days’ written notice to admin@skyloom-web.com. The notice period begins from the date we confirm receipt of your cancellation request. You will continue to have full access to all services for the remainder of your current billing period.

No partial refunds are issued for unused days within a billing period.

Delivery guarantees

Skyloom provides delivery-based guarantees that protect you if we fail to deliver what was agreed:

  • Deadline Guarantee: Your system will be live within 10 business days of receiving your content and account access, or by the date we agree in writing. If we miss this deadline, we continue working at no charge until the system is live. Where you have paid a setup fee, you may instead request it back in full.
  • Functional Guarantee: The booking system must work correctly within 7 days of launch. If it doesn’t, we fix it immediately and your first month’s fee is waived.
  • Scope Guarantee: The agreed written scope will be delivered exactly as specified. If any agreed features are missing, they are added at no charge and the bug-fix support period is extended to 120 days.
  • Support Guarantee: Direct support from Skyloom, by email or WhatsApp. Anything that breaks the site or booking is fixed within 24 hours, and minor wording changes and bug fixes are included at no charge during the support period.

Customer deposits

Any deposits collected from your customers through the booking system are transactions between your business and your customers. Skyloom does not hold, process, or have access to these funds — they are paid directly to your business via your own payment provider account. Refund policies for customer deposits are set and enforced by your business, not by Skyloom.

What happens when you cancel

Upon cancellation of your monthly plan:

  • Your domain remains yours
  • Your website files and content remain yours
  • Your booking system account (e.g., Cal.com) remains accessible under your own login
  • Hosting and ongoing maintenance by Skyloom will stop at the end of your final billing period

We do not lock you into proprietary platforms. You are free to continue using your domain, website files, and booking account independently after cancellation.

How to cancel or request a refund

Send your request to admin@skyloom-web.com with the subject line “Cancellation Request — [Business Name]” or “Refund Request — [Business Name]”. We will confirm receipt within 2 business days.

Contact

Questions about this policy? Email admin@skyloom-web.com.

For full terms governing our services, see our Terms of Service.