The ‘No-Show’ Prevention System
for South African Dentists

The system is flexible. You can set the deposit to R0 for returning patients, or charge a refundable ‘booking commitment fee’ that is instantly reversed or deducted from their medical aid shortfall once they arrive. This filters out time-wasters without punishing loyal medical aid patients who rely on Discovery, Bonitas, or other schemes.

Yes. When framed professionally as a standard ‘booking security policy’ (like hotels, salons, or specialist appointments), the vast majority of patients comply without issue (based on industry experience with deposit-secured booking). We provide the exact reception scripts, email templates, waiting room signage, and social media posts to make this transition smooth for your front desk team. Most clinics report that within 2 weeks, deposit requests become completely routine for both staff and patients.

The booking platform we use maintains 99.9% uptime on its infrastructure, completely independent of local power supply. Even if your clinic’s lights are out during Stage 6, patients can still book appointments 24/7 from their phones. The platform has redundancy built in, and we’re notified immediately of any issues. This makes it more reliable than practice management systems that depend on local servers.

If you can check email, you can use this system. Your team needs to know three things: 1) How to check the calendar (like checking email), 2) How to confirm bookings (one click), and 3) Who to WhatsApp if anything seems wrong (us). We train your reception team in under 30 minutes, and most clinics report their staff prefers the new system within 3 days because it’s actually simpler than managing phone bookings.

No. We guarantee the system works — patients can book without errors, reminders fire on time, and the no-show shield is configured correctly. We don’t guarantee traffic or marketing outcomes.

Your setup fee is protected by our delivery guarantees. If we miss the 10-business-day deadline, you get a full refund or we work free until it’s done — your choice. The guarantee covers delivery of the agreed scope, not a general right of return. Once kickoff begins and scope is confirmed, setup fees are applied toward the build.

No. We use click-to-chat links. It’s simple, reliable, and doesn’t require complex API integrations that break.

Clinics that use small commitment deposits (R100–R200, credited toward treatment) see significant reductions in no-shows. Serious patients have no issue with it, and those who weren’t serious are filtered out. You control the amount and policy.

Online booking is enabled for standard appointments only (consultations, cleanings, check-ups). Complex cases remain manual. You keep full control over your schedule for procedures that need prior consultation.

60% of patients search for dentists after hours. If they can’t book at 9pm, they’ll book with whoever has a button. Your receptionist handles complex cases and relationships; the system handles simple bookings while you sleep.

No. The booking platform we use has a free tier which includes everything needed — booking, reminders, and integrations. No additional costs.

You. Your domain, website files, booking account, and policies are always yours. If you cancel, you keep everything. No lock-in, no hostage situations.

Our booking system only collects name, email, and phone number for scheduling purposes — no medical information passes through Skyloom. Patient medical intake is handled separately through your clinic’s own systems. We use industry-standard tools with encryption and secure storage, and follow POPIA principles for all information collected. We recommend clinics consult their own legal advisor for formal compliance verification.

We guarantee the system works technically. We don’t guarantee traffic — that’s marketing, not what we do. If the system has issues preventing bookings, we fix it immediately.